Return Policy
At ANFINITE, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To receive a full refund, the item must be in good condition, with no signs of use beyond what is necessary to assess its features and fit. Where possible, please return the product with its original tags and packaging. Please also have your order number or proof of purchase available.
To request a return, contact us at info@anfinite.com.
Our customer service team will provide you with return instructions and the correct address to send the package to. We recommend contacting us before shipping so we can process your return properly. Your statutory right of withdrawal remains guaranteed in all cases.
For any questions about returns, you can always email us at info@anfinite.com.
Return Policy
Returns
We accept returns for both defective and non-defective products.
Exchanges
We accept exchange requests.
Product condition
Items may be tried on and inspected. Use beyond what is necessary may result in a reduction of the refund proportionate to the decrease in the product's value, within the limits provided by law.
Return period
30 days from receipt of the order.
Return method
By postal service or courier.
Return shipping costs
If a return is due to an incorrect size, a purchase made by mistake, or a change of mind, the direct return shipping costs are the customer's responsibility. If items are defective, damaged, or incorrect due to causes attributable to us, we will cover the necessary return costs.
Return handling fees
None.
Refund period
If you exercise your statutory right of withdrawal, your refund will be issued within 14 days of notifying us of your withdrawal. We may withhold the refund until we have received the products or until you have provided proof that you have shipped them, whichever occurs first.
Damaged Products or Order Issues
Please check your order as soon as you receive it. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at info@anfinite.com, so we can assess the issue and offer you a suitable solution.
Exchanges
Need a different size, prefer another color, or want a different item? Contact our customer service team.
The quickest way to receive the product you want is generally to return the original item and place a new order.
Refunds
Once we have received and inspected your return, we will inform you of the status of the refund process.
If you validly exercise your right of withdrawal, we will refund the amount due using the same payment method used for the purchase, within the statutory period of 14 days. We may withhold the refund until we have received the products or until you have provided proof that you have returned them.
Please note that your bank or credit card issuer may need additional time for the refund to appear in your account.
Company Information
Store name: ANFINITE
Company name: Stal-Brook V.O.F.
Address: Cruquiuszoom 92, 2142EW, Cruquius, Netherlands
Registration number: 88550508
VAT number: NL864682475B01
Email: info@anfinite.com
Phone: +31 645899737
Customer service hours (GMT+1 time):
Monday – Friday: 09:00 – 17:30
Saturday and Sunday: 10:00 – 15:00
We are committed to responding to emails within 1 hour during customer service hours.
Thank you for choosing ANFINITE.